At HappyPins, we want you to be completely satisfied with your purchase. This Refund Policy explains the conditions under which you may request a refund and how we handle refund requests.
1. Refund Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in original packaging, and in the same condition as when you received them.
- Please Note: Personalized or custom-made items are not eligible for a refund unless they arrive damaged or defective.
- Order Cancellations: Orders can be fully refunded before the digital proof is approved. Once production begins, orders cannot be cancelled or fully refunded due to the custom nature of the products.
2. Damaged or Defective Items
If your custom pins or items are defective or damaged upon arrival, please contact us within 7 days of receiving your order at sales@happypins.com.
Please include clear photos of the damage or defect and your order number. We will provide instructions for a fast replacement or a full refund.
- Handmade Variations & Color Matching: Because enamel pins are hand-filled and polished, minor imperfections (like tiny dust specks on the back) or slight color variations between your screen and the physical Pantone colors are normal and are not considered defects.
3. How to Request a Refund
To initiate a return or refund request, please follow these steps:
- Contact us at sales@happypins.com with your order number and reason for the request.
- Pack the item securely in its original packaging (or equivalent) and send it back to the address provided by our customer support team.
- Note: Customers are responsible for return shipping costs unless the item is being returned due to damage or a manufacturing defect.
4. Refund Processing
Once we receive your returned item and confirm its condition, your refund will be processed.
- Refunds are issued to the original payment method within 7–10 business days after receiving the returned item.
- Shipping costs (both original and return) are non-refundable unless the item is damaged or defective.
5. Exchanges
If you wish to exchange a non-custom item for a different size, color, or style, please follow the refund procedure and place a new order. We currently do not offer direct exchanges.
6. Non-Refundable Items
The following items cannot be returned or refunded:
- Personalized or custom-made items (unless damaged or defective upon arrival)
- Gift cards
- Items used, altered, or damaged by the customer after delivery
7. Contact Us
If you have any questions or concerns about refunds or your specific order, please reach out to us at:
We appreciate your trust in HappyPins and are committed to resolving any issues promptly and fairly!