Refund Policy
Effective Date: November 5, 2025
At happypins, we want you to be completely satisfied with your purchase. This Refund Policy explains the conditions under which you may request a refund and how we handle refund requests.
1. Refund Eligibility
Items must be returned within 30 days of delivery.
Products must be unused, in original packaging, and in the same condition as when you received them.
Personalized or custom-made items are not eligible for a refund unless they arrive damaged or defective.
2. Damaged or Defective Items
If your item is defective or damaged upon arrival, please contact us within 7 days of receiving your order at sales@huainco.com.
Include photos of the damage or defect and your order number. We will provide instructions for a replacement or a full refund.
3. How to Request a Refund
Contact us at sales@huainco.com with your order number and reason for the refund request.
Pack the item securely in its original packaging (or equivalent) and send it back to the address provided by our customer support team.
Note: Customers are responsible for return shipping costs unless the item is damaged or defective.
4. Refund Processing
Once we receive your returned item and confirm its condition, your refund will be processed.
Refunds are issued to the original payment method within 7–10 business days after receiving the returned item.
Shipping costs (both original and return) are non-refundable unless the item is damaged or defective.
5. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the refund procedure and place a new order. We currently do not offer direct exchanges.
6. Non-Refundable Items
The following items cannot be refunded:
Personalized or custom-made items (unless damaged or defective)
Gift cards
Items used or damaged by the customer
7. Contact Us
If you have any questions about refunds, please contact us at:
Email: sales@huainco.com
We appreciate your trust in happypins and are committed to resolving any issues promptly.
